SHIPPING POLICIES
SHIPPING ONLY IN UNITED STATES
Unfortunately, we are a very small company at the moment but we do hope one day we can ship internationally.
SHIPPING POLICIES
WHEN WILL I GET MY ORDER?
All products are shipped from Los Angeles, California. Order processing time is currently 2-3 business days. This means we have up to 3 business days to make & package your order -- and THEN it will be shipped. Business days are Monday- Friday 9:00am-5:00pm. Once you place an order, you will receive a confirmation email that your order has been received. PLEASE keep in mind Zomething Strange is a small, family owned business with just my husband and I. We assure you that we will prepare and ship your orders as quickly as possible.
HOW CAN I TRACK MY ORDER?
Once an order has shipped, you will receive a tracking number via email. If you have any tracking inquiries or issues, please contact USPS, the primary carrier for Zomething Strange. They will be able to best assist you. Please be advised that shipping times may vary, and we unfortunately do not have control over shipping delays that may occur during transit.
WHAT HAPPENS IF AN ITEM ARRIVES TO ME BROKEN?
Please be assured that we take great care in packaging our items to prevent damage in shipment. However, once the package leaves our shop, it is in the hands of the postal service. If your item was damaged in transit, please reach out and send us a photo via email within 3 days of receiving your package. If we do not receive a photo via email within 3 days of receiving the package, we unfortunately will not be able to replace your items. Replacements are issued depending upon availability of product.
WHAT HAPPENS IF MY PACKAGE GETS LOST IN TRANSIT?
Zomething Stranage is NOT responsible for packages that are lost or damaged during shipping. If it seems like your package may be lost in transit, please allow extra lead time for the package to arrive. Occasionally packages may take a longer or alternate route, but they will still arrive to your address. If for some reason your package does not arrive, please contact USPS and file a claim with your tracking number so they can better assist you in locating the package.
WHAT HAPPENS IF I GAVE YOU THE WRONG ADDRESS BUT MY PACKAGE HAS ALREADY SHIPPED OUT?
ZOMETHING STRANGE IS NOT RESPONSIBLE FOR ANY CUSTOMER INPUT ERROR.
***PLEASE be mindful to include the correct address and correct credit card information at checkout. We are NOT responsible for customer input error! Changes to address can not be made once the package has shipped. If an order is returned to us due to incorrect shipping address, the buyer is responsible for additional shipping fees to resend the package.***